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United Airlines Supervisor - Airport Operations (part-time 20 hours) in Austin, Texas

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Part-time (20 hours)

Job overview and responsibilities

  • Provide leadership and oversight of a work area and front-line employees in an operational environment

  • Serve as a subject matter expert on safety, service and procedures

  • Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines

  • Ensure consistency on operational service and product delivery

  • Engage with front-line employees to review metrics and gain commitment to help achieve goals

  • Support standard work and continuous improvement processes

  • Set expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreements

  • Subject matter expert on safety, service and procedures

  • Monitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are met

  • Assess and delegate the appropriate work assignments to front-line employees

  • Provide front-line employees with regular coaching, feedback and recognition as appropriate

  • Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work

  • Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues

  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently

  • Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers

  • Complete all mandatory regulatory and Company required documentation of activities

  • Participate in collateral projects

Required

  • High School Diploma, GED or education equivalent

  • Business acumen/Continuous improvement

  • Customer Focus

  • Conflict resolution

  • Accountability

  • Teamwork

  • Engagement/motivation

  • Safety orientation

  • Planning/multi-tasking

  • Strong written and oral communication skills

  • Conflict resolution and decision making with an ability to lead

  • Proficient in IT systems and common software appropriate to work group

  • Experience leading and influencing a team and customer service experience

  • Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays

  • Must possess a valid state-issued driver’s license

  • Acceptable driving record

  • Must NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty or government-approved exceptions

  • Regular attendance is required at the work location of Austin-Bergstrom International Airport (AUS)

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelor's Degree or relevant job experience will be equally considered

  • Computer skills including Microsoft Office (Outlook, Word, Excel)

  • Experience supervising Union personnel a plus

  • Experience working in Airport Operations, including Customer Service and Ramp Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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