United Airlines Customer Service Representative - Full-time in Chengdu, China

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

  • Provide assistance to the traveling public by performing various customer service duties in the airport terminal

  • Prepares tickets, determines fares and routing to ensure passenger's travel needs are met

  • Responsible for daily cash and credit card sales

  • Handle reservations and Mileage Plus inquiries

  • Receive and direct incoming calls, greet and direct customers, tag and handle bags

  • Required to staff ticket counter, boarding gates, and baggage claim area

  • Security Screen baggage and passengers

  • Assist with cabin inspections and cleaning, lavatory services

  • Perform other duties as directed by station management to provide customer service support

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • High school diploma/GED or equivalent

  • Must have effective communication skills including the ability to read, write and speak English

  • Must type at least 20 wpm

  • Must possess excellent customer service skills

  • Must be able to work in a fast-paced environment

Work Hours

  • Full-time position

  • Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overtime as needed

  • Hours can include late nights and early mornings

  • Overtime available/required depending on operational need

Work Environment

  • Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment

  • Must be able to clear a Background Check

  • Must be eligible to obtain and maintain credentials necessary for the position

  • Must be fluent in English (written and spoken)

  • Position-specific clearances include but are not limited to FAA, TSA, AND Port Authority and US Customs

  • Must be legally authorized to work in China for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Customer Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled