United Airlines Intern – Customer Strategy & Innovation (Summer 2022) in Chicago, Illinois
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At United Airlines, we’re connecting people and uniting the world. We've paired the world's most comprehensive route network with our modern fleet, the most fuel-efficient among U.S. network carriers (when adjusted for cabin size). We have seven US hub locations in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. With over 350 destinations worldwide and as an original founding member of the Star Alliance, the world is truly yours.
The time is right to join United. We're poised to come out of the pandemic as the world’s leading airline. If you are a dedicated individual who is ready to move your career in a positive new direction, United Airlines is the place for you.
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Customer Strategy & Innovation Overview
CSI is one of the newer organizations at United Airlines. This integrated organization focuses on providing a consistent, positive travel experience at every point in the customers’ journey from booking their flight, navigating through the airport, enjoying the United club, and their on-board experience. CSI employees improve policies and procedures, create safety initiatives for customers and employees, analyze data, manage international programs and drive innovation at United.
During your summer experience, you will be fully immersed into our collaborative culture that is built on diversity of thought. Our teams will be looking for your curiosity and your unique point of view. Our internship provides hands-on, real-world experience. As an intern with United, you are more than a student – you are a member of our team.
Throughout the course of the program, interns will be responsible to their respective manager, but there may also be opportunities or projects that have emphasis or travel to other hub or line station cities within our network.
Responsibilities include the following (but are not limited to):
Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline. This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning
Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities
Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures. They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required
Excellent written and verbal communication skills
Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)
Strong quantitative and problem-solving skills
Ability to handle simultaneous projects and adapt to a fast-paced, changing environment
Solid interpersonal skills with a focus on teamwork
Applicant must be a current undergraduate student with an anticipated future graduation pursuing a degree in Business Management, Industrial Engineering, Economics, Finance or other business-based / analytical fields
Intern duration is summer 2021
Position is located in Chicago, IL; there may be flexibility with remote summer work based on environmental conditions
Applicant must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position
Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 81 Customer Strategy & Innovation
Function: Customer Service Delivery / Customer Service Solutions
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled