United Airlines Pilot - Crew scheduler in Chicago, Illinois

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Network Operations

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job overview and responsibilities

Pilot Crew Schedulers ensure that all flights in our reliable World Wide network are properly staffed with a legal flight crew in support of the Go Forward Plan as it relates to United’s goal of providing safe, efficient, and reliable air transportation for our customers

  • Assign all open flying to qualified flight crew members according to Federal Aviation Regulations, Pilot Contract, and Company policies

  • Monitor flight crew legalities, reassign pilots for on-time performance or to ensure compliance with FAA / CBA limitations (esp. due to flight delays, cancellations, aircraft substitutions), and communicate changes

  • Assist pilots with monthly line improvement and schedule management, including executing trip trades (as well as drops and pickups), documenting absences, and performing CMS transactions to ensure accurate crew pay, preservation of pilot activity records, and quality assurance (FAR compliance, flight time, qualification data, etc.)

  • 24-hour communications center / point of contact for pilot work group, providing round-the-clock support to flight crew members with regards to schedule and flight-related issues, sick notices, delay notifications, assignment modifications, etc.)


  • College degree or equivalent work experience

  • Strong written and verbal communication skills

  • Strong interpersonal, and customer-service skills

  • Strong computer knowledgeable

  • Successful track record of working independently as well as part of a team

  • Multi-task oriented, with the ability to work accurately and meet deadlines in a stressful environment with frequent interruptions

  • Punctuality and reliable attendance

  • Good organizational, time management, and problem-solving skills

  • Demonstrated ability to exercise flexibility and good judgment

  • Must be able to work any/all shifts (24/7 operation)

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Bachelor's degree

  • Previous scheduling or flight crew member experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 28 Network Operations Control

Function: NOC / Dispatch / Scheduling - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled