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United Airlines Supervisor - Base in Chicago, Illinois

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The Inflight Services department includes flight attendants and the teams that support them

Job overview and responsibilities

  • Responsible for the performance and leadership of 155 flight attendants at United’s largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction

  • Flight Attendant Performance – Engage flight attendants to deliver excellent customer service and on-time operational performance

  • Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives

  • Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met

  • Conduct investigations on performance, complaints or other work-related issues

  • Collaborate with Inflight Contract Support in hearings and in writing decisions

  • Set expectations with flight attendant team that are aligned with company policy and union contracts

  • Customer and Employee Satisfaction – Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division

  • Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers

  • Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met

  • Safety - Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team

  • Coordinates with Inflight safety on all safety investigations that involve flight attendant team

  • Provide local support to flight attendant team for any inflight safety incident


  • Equivalent work experience

  • Experience leading and influencing a team and customer service experience

  • Strong written and oral communication skills

  • Conflict resolution and decision making, with the ability to lead

  • Will need to attend Flight Attendant training to earn FAA certification

  • Effective presentation skills, planning and organizational skills

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Bachelor’s degree

  • Experience in Inflight Service

  • Experience supervising union personnel

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 64 Inflight

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled