Job Information
United Airlines Supervisor - Base in Chicago, Illinois
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Inflight
The Inflight Services department includes flight attendants and the teams that support them
Job overview and responsibilities
Responsible for the performance and leadership of 155 flight attendants at United’s largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction
Flight Attendant Performance – Engage flight attendants to deliver excellent customer service and on-time operational performance
Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives
Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met
Conduct investigations on performance, complaints or other work-related issues
Collaborate with Inflight Contract Support in hearings and in writing decisions
Set expectations with flight attendant team that are aligned with company policy and union contracts
Customer and Employee Satisfaction – Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division
Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers
Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met
Safety - Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team
Coordinates with Inflight safety on all safety investigations that involve flight attendant team
Provide local support to flight attendant team for any inflight safety incident
Required
Equivalent work experience
Experience leading and influencing a team and customer service experience
Strong written and oral communication skills
Conflict resolution and decision making, with the ability to lead
Will need to attend Flight Attendant training to earn FAA certification
Effective presentation skills, planning and organizational skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor’s degree
Experience in Inflight Service
Experience supervising union personnel
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 64 Inflight
Function: Flight Ops / Inflight - Management & Administrative
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
