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United Airlines Supervisor - Operations Control in Chicago, Illinois

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Job overview and responsibilities

The Supervisor – Operations Control provides support to the Operations Control Managers in supervising arrival and departure processes across an area of United’s airport operation (multiple pods of gates), communicating with internal stakeholders, and supporting United’s core4 values through critical decision-making

  • Identify and address flight-level issues/exceptions related to baggage processes, customer boarding, fueling, catering, tech ops and general aircraft servicing utilizing SOC tools

  • Identify irregularities such as weight restrictions, ATC/WX issues, medical emergencies, major/minor flight alerts and staffing issues and work with the Operations Control Manager to resolve

  • Coordinate, communicate and partner with team members across United’s operation via phone, radio and messaging services to escalate and resolve critical issues

  • Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained

  • Document notable issues with operational performance as required

  • Identify changes required to improve future operational performance

  • Develop and support standard work and continuous improvement processes


  • Bachelor’s degree and/or related field experience in an airline operational environment

  • Proven track record in roles requiring decisive action backed by strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance

  • Passion for the airline industry and airline operations

  • Ability to work in harmony with other team members across the organization to create a collaborative work environment

  • Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge

  • Strong verbal and written communications skills

  • Basic skills with Microsoft Excel

  • Assume responsibilities of the Manager – Operations Control when assigned

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Management experience in airline operations

  • Knowledge of operations, management, and logistics principles

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled