Job Information
United Airlines Customer Service Representative - Full Time - Temporary in Frankfurt, Germany
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Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
This is a fixed-term employment position as parental leave replacement until April 14, 2022
Please submit resume/CV in English
Job overview and responsibilities
Checking-in and processing of passengers and baggage onto flights
Ensuring that passengers are in possession of valid documentation for travel
Meeting and boarding flights, assisting passengers wherever required that includes:
Working remote arrivals and departures outside (heat, rain, snow)
Driving on the ramp
Baggage service handling, incl. occasional lifting of bags up to 25kg
Manual handling of aircraft doors
Transfer counter
United Club lounge
Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
Professional service to our customers, both internal and external
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Required
High School Diploma or equivalent secondary school certificate
A proven track record of reliability
Professional image and appearance
Outstanding customer service skills
Confident communication skills
Must be fluent in English and German (written and spoken)
Valid driver's license for Germany
Ability to travel to other countries for training purposes
Must be at least 18 years of age
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Must be legally authorized to work in Germany/EU for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Previous airport operations experience with United Airlines
Fluency in other European languages
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 62 Airport Operations
Function: Customer Service
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
