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United Airlines Customer Service Representative - Full Time - Temporary in Frankfurt, Germany

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This is a fixed-term employment position as parental leave replacement until October 14, 2022.

Please submit resume/CV in English

Job overview and responsibilities

  • Checking-in and processing of passengers and baggage onto flights

  • Ensuring that passengers are in possession of valid documentation for travel

  • Meeting and boarding flights, assisting passengers wherever required that includes:

  • Working remote arrivals and departures outside (heat, rain, snow)

  • Driving on the ramp

  • Baggage service handling, incl. occasional lifting of bags up to 25kg

  • Manual handling of aircraft doors

  • Transfer counter

  • United Club lounge

  • Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running

  • Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

  • High School Diploma or equivalent secondary school certificate

  • A proven track record of reliability

  • Professional image and appearance

  • Outstanding customer service skills

  • Confident communication skills

  • Must be fluent in English and German (written and spoken)

  • Valid driver's license for Germany

  • Ability to travel to other countries for training purposes

  • Must be at least 18 years of age

  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

  • Must be legally authorized to work in Germany/EU for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Previous airport operations experience with United Airlines

  • Fluency in other European languages

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Customer Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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