United Airlines General Manager - Airport Operations in Havana, Cuba

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

  • General Manager leading various vendor employees overseeing UA operation in Havana, Cuba

  • Responsible for day to day operational, financial and personnel performance of assigned international station

  • Establish or implement goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements

  • This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities

  • Monitor performance against plans and initiate corrective actions to improve results

  • Determine and justify equipment, facilities, staffing, and training needs to achieve station operational goals

  • Participate as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities

  • Coordinate and provide functional guidance and supervision of contracted ground handling agents

  • Represent airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • High School Diploma

  • 6-8 years of relevant management experience in Airport Services environment or equivalent experience

  • Must be fluent in English and Spanish (written and spoken)

  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

  • Must be legally authorized to work in Cuba for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


  • College degree or relevant work experience

  • Ability to work in a dynamic, fast paced operational environment

  • Analytical thinking, goal-directed leadership and service-oriented performance

  • Knowledge of operational Corporate policies and procedures

  • Strong communication and interpersonal skills

  • Demonstrated ability to develop and motivate personnel

  • Strong problem solving skills and drive for excellence

  • Knowledge of station controls and Internal Audit standards

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled