United Airlines Supervisor II - Food Services Operations - Warehouse in Honolulu, Hawaii

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Food Services

The Food Services department develops, creates and provides the great dining experiences on board our aircraft.

Job overview and responsibilities

This Catering Operations Warehouse supervisor position is an entry level role that supervises a key functional department and may serve as Manager on Duty, overseeing entire kitchen on some shifts. This position is responsible for financial, operational, quality and regulatory performance of the assigned department and at times the entire kitchen. This role supervises the production staff, manages resources, schedules and performance issues. Responsible for production schedules, timeliness and quality of the product.

  • Promote a safety culture by identifying safety risks before accidents occur and enforcing safety-related policies and procedures

  • Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures).

  • Be visible and available to respond to the needs of team members, customers, and peers from other workgroups.

  • Lead and guide team members through operational performance, by delivering real-time feedback.

  • Plan for staffing planning needs. Debrief with supervisors from other shifts to ensure coverage and continuity.

  • Provide team leads and team members with tools and equipment needed to ensure the team's success.

  • Provide team leads and team members with tools and equipment needed to ensure the team's success

  • Recognize team members for exceptional performance, customer service, and safety-supportive behaviors.

  • Set near-term priorities, clear and consistent direction and expectations for team members.

  • Enable team leads and team members to complete work with minimal oversight and provide reasonable authority to make necessary decisions.

  • Share company updates and translate business decisions and priorities to make them relevant to team leads and team members.

  • Anticipate and address conflict between employees and customers (internal and/or external).

  • Listen and respond to radio requests.

  • Build employee engagement through frequent communication, following-up and following through with team members, mentoring, listening and providing developmental feedback.

  • Coach team leads and team members by delivering real-time and actionable feedback, and documenting where appropriate.

  • Cultivate relationships with team leads and team members and dedicate time to building morale and skills across departments.

  • Help team leads and team members understand operational performance metrics, and educate them around missed opportunities.

  • Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas, and partner together to determine root cause analysis for delays (i.e., rather than defending delays).

  • Help team adjust to changing operational needs.

  • Make real-time operational decisions that balance the needs of United's employees, customers, and its financial success.

  • Identify and clear obstacles to ensure and operational success.

  • Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails.

  • Investigate/ respond to performance, attendance, safety (damages and injuries), complaints, and other work issues.

  • Complete/ act upon required audits for safety and regulatory compliance.

  • Maintain qualifications, certifications and professional requirements.

  • Build technical knowledge and skills, company/ industry knowledge and general leadership skills.

  • Participate in special projects and training for development and exposure to leaders and other areas of United.


  • High school diploma, General Education Development (GED) or educational equivalent

  • Knowledge of email applications (e.g., Outlook)

  • General knowledge of Microsoft Office products and applications (e.g., Word, Excel, Power Point)

  • Inventory management, including FIFO (first-in, first-out)

  • Ability to motivate and lead a team

  • Ability to work in a high paced environment, driven by tight deadlines

  • Ability to lead in stressful situations

  • Ability to effectively resolve conflict

  • Ability to make difficult decisions in a timely manner

  • Ability to prioritize work, and effectively manage time

  • Ability to work independently without the supervision of a manager

  • Ability to effectively work with employees at all levels of the organization, and with vendors/outside suppliers

  • Excellent written and verbal communication skills

  • Organization and planning skills

  • Strong attention to detail

  • Ability to work in temperature controlled (cold) production areas

  • Strong leadership skills

  • Ability to work in a high-paced environment and in temperature-controlled (cold) production areas

  • Experience working in a warehouse/logistics environment

  • Must be flexible to work any shift within a seven day period, including nights, weekends and holidays.

  • Must be able to work overtime during irregular operation

  • Must speak, read and write English fluently


  • Experience in eTA, TP06, KMS and SHARES

  • Safety and Regulatory Compliance (e.g., OSHA, USDA, FDA, Customs, HAACP, FSMA)

  • Experience in Temperature controls

  • Fluent in a second language

  • Experience working in a high volume, manufacturing, food production, restaurant or catering environment

  • Experience working in the airline industry

  • Experience as a trained forklift operator

  • Experience operating heavy equipment (e.g., pallet jack, forklift)

  • Experience working with a diverse workforce

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 67 Catering Operations

Function: Food Services - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled