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United Airlines Manager - Facilities Maintenance Operations in Newark, New Jersey

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Technical Operations

Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Manager - Facility Maintenance Operations - EWR

Newark, NJ


This position is required to lead and direct facilities maintenance operations at United hub maintenance operations and related operationally significant installations. May be responsible for direct leadership oversight of regionally assigned locations. Responsible for the local (TCO) total cost of ownership (5M+) and cost efficiency. Responsibilities include: maintenance planning and execution; preventative maintenance and mandatory project program compliance; productivity, accountability and dependability program management; safety and OSHA program compliance; local state & federal environmental code compliance; and (SLA) service level agreement compliance delivering the optimum level of facility maintenance in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved.


  • Lead team performance and execution against all division and corporate maintenance objectives within the Facilities Department. This includes; maintenance customer (SLA) service level agreement compliance, maintenance quality and reliability performance metric execution, all in service level goals / tolerances, planned and preventative maintenance program compliance

  • Lead efficient and effective team maintenance operations in a positive, productive and safe work environment for teams with 35+ personnel

  • Manage maintenance productivity, technical training, employee dependability, team recognition and employee accountability programs in accordance with policy

  • Establish and maintain a collaborative and productive business relationship with local union representatives

  • Develop and implement programs and policies that meet and exceed corporate cultural objectives

  • Responsible for the local (TCO) total cost of ownership and cost efficiency of local and regional maintenance operations in excess of 5M annual spend. This includes all financial and staff planning, accounting and the budgetary compliance of hub location and assigned region

  • Lead safe and environmentally compliant maintenance operations

  • Manage all safety / OSHA, environmental and training programs in accordance with corporate policy

  • Manage safety mitigation program and lead investigations that support root cause analysis of accidents, injuries and incidences involving facility assets or team personnel

  • Maintain proactive communication and positive relations with maintenance team and customer group stakeholders

  • Lead maintenance team engagement and communication programs

  • Manage accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings.


  • High school diploma, GED or education equivalent

  • Financial planning and management experience

  • Performance planning and management experience

  • Goal setting and execution

  • 5 years' experience in a maintenance leadership role

  • Must have a valid active state issued driver's license (expired, revoked or denied are not considered valid)

  • Must be flexible to work any shift assigned in a 24/7 operation including nights weekends and holidays


  • Bachelor's Degree in Business or Science

  • Demonstrated leadership ability in large department environment

  • Outstanding interpersonal skills having a proactive management style; superior problem solver driven for team excellence

  • Technical degree in maintenance

  • 2 - 4 of years of leadership experience within a Facilities maintenance operation

  • Experience managing corporate and CBA policies

  • Experience in planning, supervising or leading facilities maintenance in an airline operation


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Regular attendance and punctuality in accordance with United's policies is required

  • Successful completion of interview required to meet job qualifications

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled