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United Airlines Staff Representative - IFE Tech Support in Newark, New Jersey

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Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

Responsible for the supervision and coordination of IFE system technical support functions ensuring these activities are performed in a safe manner in accordance with schedule requirements and in compliance with all established Company, regulatory and manufacturers procedures. Works closely with stake holders across all divisions to ensure the onboard product quality and reliability of aircraft IFE systems. Works as a key liaison with IFE vendors to identify system & operational problems as well as recommending and evaluating IFE system product improvements.

  • Develop and facilitate formal OJT IFE training to Tech Ops personnel, outstation maintenance vendors and In-flight crews

  • Provide direct IFE technical support to all domestic and International stations including the tracking and updating of all chronic IFE deferrals.

  • Oversee all IFE equipped aircraft in addition to assisting Panasonic maintenance, Panasonic Engineering and Tech Support in troubleshooting IFE system Chronics and discrepancies

  • Create and report monthly IFE Reliability Report to measure IFE performance for all IFE systems

  • Create BIT to proactively minimize IFE malfunctions / impact

  • Support Company and Panasonic Engineering groups in writing IFE documentation, revising or creating AMM procedures, evaluating & testing new IFE software

  • Oversees and assigns workload for EWR Media & Software lab

  • Coordinates workload to software/media groups in IAH and EWR Media Loading Stations

  • Provides technical assistance on media loaders / IFE equipment


  • High School Diploma or equivalent

  • FAA A&P Certificate

  • Minimum of 5 years experience on multiple IFE systems, operational characteristics, aircraft material & processes

  • Extensive knowledge of IFE systems including aircraft IFE components and systems

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • BS Degree or relative Engineering experience in IFE field

  • Experience in project management and training development

  • A&P and FCC

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled